PRIVACY / DATA USE
How inquiries, insurance estimates and manual shipment tracking use, protect access to and retain information.
Inquiries collect service type, routes or necessary addresses, cargo description, quantities and packaging, weight or dimensions, cargo-ready dates, quotation deadlines, contact name, contact details and notes. Fields vary by service. Insurance inquiries also include cargo value, currency, transport and insurance details. Do not enter identity numbers, bank details or unrelated sensitive information.
Local generation and export do not upload information automatically. Exported files contain your entries; share them only with authorized people. After separate consent and an explicit online submission, information is saved in Monsoon’s private database on a server in China for manual quotation, insurance inquiry processing and communication by authorized staff with individual restricted accounts. Receipt is confirmed only after the backend saves the inquiry; request failures are displayed.
No customer account is required. Anyone with both an inquiry reference and its private code can view that inquiry’s submitted details, status and latest quotation. Anyone with a shipment tracking code can view the corresponding city-level route and public progress. Monsoon staff update progress manually, not through live carrier feeds. Tracking does not disclose customer names, phone numbers, full addresses, cargo values, internal notes or staff identities. Deliver and store credentials privately; do not publish them. Codes are submitted in POST request bodies, not URLs.
Inquiry information is retained for 12 months and daily backups for 30 days. Retention is enforced by manual review; automatic deletion is not enabled. Before any expiry deletion is activated, staff review the inventory, retention start date and backup ownership; records are not silently purged.
For access, correction or deletion requests, call +86 18933239905 or +86 17318121150 (WeChat at the same numbers). Staff verify the request and record ownership before processing it and explain how backup copies are handled. Submission does not book freight, accept a rate, take payment, send SMS or WeChat notifications or issue a policy. Insurance estimates are not confirmation of coverage; the issued policy governs coverage. An administrator must review premium rates, minimum charges and exchange rates before enabling rules.
